Quiz for Case Study

Question 1:
What were the major drivers of the outsourcing at Kone?

Answer:
Major drives of the outsourcing at Kone are the realization of the unimportantness of internal IT processes to support the expansion of company, insufficient value-added private communication networks and unability to reduce the administrative cost by global sales by using IT.


Question 2:
Why did Kone elect to work with several vendors?

Answer:
Kone elect to work with several vendors because Kone believe using different vendors promised best-of-breed approach.

Question 3:
What are some of the risks of this outsourcing?

Answer:
Some of the risks of this outsourcing that Kone might have are the capability of both vendors to work together without any conflict, the ability of hardware provided by HP to adapt with SAP software and determination on those who responsible to take action if both hardware and software crashed.

Question 4:
How can Kone control its vendors?

Answer:
Kone control its vendors by making division of jobs clearly, always meet both team online and ensure that both HP and SAP work closely together.